Delivery & Payment Information
Delivery Times and Charges
Hippychick aims to hold stock of all styles and sizes of the products on the web site. However, occasionally an item will be out of stock and if we are unable to fulfil an order we will inform you as soon as possible and offer you a full refund or exchange.
For UK orders, depending on the weight and size of your order, deliveries are despatched either via Royal Mail First Class or with a courier.
If you wish, you can collect your order from our warehouse (in Bridgwater, Somerset, UK) but please call first to let us know.
Our customer service line is manned Monday to Friday 9:00am to 5:30pm GMT. There is an answerphone service at all other times. Tel: +44 (0)1278 434440. Phone calls are charged at your normal tariffs.
We have tried to make the delivery charges as simple to understand as possible, but if you have any questions please do not hesitate to contact us. Our aim is that all orders received before 12 noon will be despatched the same day (or the following Monday if placed over the weekend) except during very busy periods.
All standard delivery UK and Ireland orders placed via the website, will be despatched FREE of delivery charges if the order total is over £20
Please allow 2-4 working days
FREE DELIVERY to UK Mainland and Ireland on orders over £20
*Standard Royal Mail services can take up to two weeks to arrive, however we strive to get items with you as soon as possible.
Delivery to Scottish Highlands & Islands, Isle of Man, Isle of Wight, Isles of Scilly, Channel Islands - £5
Express Delivery to the UK:
13.09.2018 - a major accident on the M5 next to Hippychick HQ means next day delivery's may be delayed
Cost £8 per delivery address for UK Mainland *Please note that during the busy festive season we cannot guaruntee next day services
2 day courier delivery to Scottish Highlands & Islands, Isle of Man, Isle of Wight, Isles of Scilly, Channel Islands - £15
Orders need to be placed before 2.30pm from Monday to Friday. If you have a really urgent order and it is after 2.30pm, please call the office and we will try our best to help. Orders placed over a weekend or Bank Holiday will be despatched on the first subsequent working day.
For Saturday or Sunday deliveries, please call the office (+ 44 (0) 1278 434440) and we will be able to give you the cost depending on the item required.
A signature will be required on delivery of couriered items.
Wheelybugs, Happy Hopperz, Nattou Rockers and Moover
Delivery to Scottish Highlands & Islands, Isle of Man, Isle of Wight, Isles of Scilly, Channel Islands - £15
As the above are larger items, they will arrive with you by courier.
Please allow 7-21 working days, we will despatch straight away but are then dependant on the relevant country's postal service.
All orders will be sent by regular international post, if a trackable service is required please call us.
Minimum Delivery Costs - may vary according to product weight.
Western Europe: from £10.00
Rest of the World: from £15.00
Some products and countries incurr a supplement, eg Hong Kong, Australia, Singapore and others. Please call or email for more information. Items such as Spacecot and Omnio are not included in this delivery option. Please contact us on email@example.com to get a delivery quote.
Due to customs restrictions, we cannot currently deliver to residential addresses in Russia. If you would like to make an order for delivery to a business address please contact firstname.lastname@example.org
Wheelybugs, Happy Hopperz, Nattou Rockers and Moover
For overseas orders including the above products, a minimum of £15 per item will be added to your delivery charge. Please call us for a quote. A signature will be required on delivery, and we can provide you with a tracking number if requested.
Give your presents that personal touch with our gift wrapping service - £4 per item
We can also include a gift card with a message - just let us know what you would like to say!
Our gift wrapping service is currently not available for Nattou Rockers.
Payment and Taxes
We accept online payment in a secure environment by credit card. We currently accept Visa, MasterCard, Delta, and Maestro. For further details please refer to Methods of Payment.
All prices quoted on this web site are accurate at the time of going to press and are quoted in pounds sterling, and where appropriate are inclusive of UK sales tax (VAT) at the current rate. The current rate of VAT is 20%. Our VAT number is 741 5448 35.
Overseas banks may decline a transaction being made to a UK company, we suggest payment via PayPal or Amazon Pay to ensure transactions are secure and received.
Any customs or import duties levied once the package(s) reaches your destination country will be your responsibility as we have no control over these charges and cannot predict these charges.
Hippychick Limited uses Secure Sockets Layer encryption technology, which is the industry standard security protocol. This makes it extremely difficult for anyone else to decode.
www.hippychick.com - The Hippychick website has secure ordering and we accept most major credit and debit cards as well as PayPal and Amazon Pay. At all stages you will be able to check if we are adding the correct order to your shopping basket.
Call us on +44 (0)1278 434440. Our offices are open 9.00am – 5.30 pm Monday to Friday. If out of hours you can leave a message on our answerphone and we will call you back.
Fax us on +44 (0)1278 434448.
Please email any queries to email@example.com